Опыт работы
Personal Profile
A motivated and versatile professional with experience in customer service and delivery operations. Proven ability to work efficiently in fast‑paced environments, ensuring high levels of customer satisfaction. Strong communication skills and a commitment to teamwork. Possesses a solid educational background, including legal training with distinction, and a creative flair developed through musical education
Work Experience
DoDo Pizza ( – ), Saint Petersburg, Russia
Position: Cashier‑Seller
In this role, I provided comprehensive customer service, handled cash and card transactions, and maintained a clean and organised sales area. I actively contributed to inventory management and ensured a positive shopping experience for all visitors, which helped maintain the company’s reputation for excellent service
Lyudi Lyubyat ( – ), Saint Petersburg, Russia
Position: Cashier‑Seller
As a cashier‑seller, I focused on delivering high‑quality customer service during peak hours. I managed financial transactions accurately, supported team operations, and ensured smooth workflow in a busy retail environment. My efforts contributed to maintaining efficient service and positive customer feedback
Samokat Delivery Network ( – ), Saint Petersburg, Russia
Position: Courier
Working as a courier, I was responsible for timely and accurate delivery of orders. I communicated directly with customers to confirm delivery details and ensure satisfaction. I paid close attention to the integrity of delivered goods, which minimised complaints and strengthened customer trust in the service
Образование
Secondary Education: Completed 11 grades of general schooling, providing a strong foundation in core academic subjects
Legal Education: Hold a diploma in Law with distinction, demonstrating strong analytical and organisational skills
Musical Education: Graduated from a music school with a specialisation in accordion and button accordion (bayan), developing discipline, creativity, and performance skills
Профессиональные и другие навыки
Customer Service & Communication
Excellent customer service skills with experience in fast‑paced retail and food service environments
Strong verbal communication and active listening abilities to understand and address customer needs
Ability to remain calm and professional in high‑pressure situations
Conflict resolution and complaint handling to maintain customer satisfaction
Friendly and approachable demeanour, building positive relationships with customers and colleagues
Operational & Transactional Skills
Proficient in handling cash and card payments accurately and efficiently
Experience with POS (point‑of‑sale) systems and basic inventory management
Attention to detail in order processing and financial transactions
Maintaining cleanliness and organisation in the sales area
Delivery & Logistics
Reliable and punctual order delivery, ensuring timely service
Effective route planning and time management for multiple deliveries
Clear communication with customers to confirm delivery details and address any issues
Ensuring the integrity and correct condition of delivered goods
Teamwork & Adaptability
Proven ability to work effectively as part of a team, especially during peak hours
Quick adaptation to new tasks and changing work conditions
Supportive attitude, assisting colleagues to achieve common goals
Flexibility in taking on various roles within a dynamic work environment
Organisational & Time Management
Strong organisational skills, balancing multiple tasks simultaneously
Efficient time management to meet deadlines and maintain workflow
Prioritisation of tasks to ensure smooth operations in busy periods
Legal & Analytical Skills (from education)
Analytical thinking and problem‑solving abilities developed through legal studies
Strong understanding of regulations and procedures, attention to legal details
Organisational and documentation skills
Creative & Personal Skills
Discipline and perseverance cultivated through musical training
Creativity and performance skills from music education (accordion/bayan)
High level of self‑motivation and commitment to personal and professional development
Languages
Russian — native
English - intermediate
Владение языками
Английский
Дополнительно
I am ready to answer any questions you may have in English